Privacy Policy
Our Privacy Policy describes the ways in which we collect, store, use and protect your personal information
Our Privacy Policy describes the ways in which we collect, store, use and protect your personal information
You agree that this Privacy Policy will be effective to all on September 1st,
2019.
Our Privacy Policy describes the ways in which we collect, store, use and
protect your personal information and it is important for you to review this Privacy Policy.
By "personal information" we mean information that can be associated with a specific person
and can be used to identify that person. We do not consider anonymous information to
constitute personal information, as it cannot be used to identify a specific
person.
You accept this Privacy Policy when you sign up for, access or use our
products, services, content, features, technologies or functions offered on our website and
all related sites, applications and services (collectively “GemVoucher
Services”).
By providing us with your personal information you expressly consent to
us processing your personal information in accordance with the terms of our Privacy
Policy.
We may amend our Privacy Policy at any time by posting a revised version on
www.gemvoucher.com. The revised version will be effective at the time we post it and,
following such posting, your continued use of www.gemvoucher.com, your GemVoucher
customer account (“Customer Account”) and the related GemVoucher tools and services
(collectively the "GemVoucher Service") shall constitute your express consent to us
continuing to process your personal information in accordance with the terms of our revised
Privacy Policy. In addition, if the revised version includes a substantial change, we will
provide you with thirty (30) days prior notice by posting notice of the change on our
website. After this thirty (30) day notice period, you will be considered as having
expressly consented to all amendments to this Privacy Policy.
We last amended our
Privacy Policy on September 1st, 2019, and we would encourage you to check
www.gemvoucher.com regularly for the most up-to-date version of our Privacy Policy. If we
are going to use your personal information in any way other than the way set out in our
Privacy Policy or any from time to time amendments, we will notify you via email and you
will have the choice of whether or not to allow us to use your personal information in such
a way.
Our Privacy Policy will cover the following topics: our collection of your
personal information, our use of your personal information accessing, reviewing and amending
your personal information, our communications with you and third-party website, links,
cookies, competitions and protecting your personal information.
An order to open your Customer Account and start using the GemVoucher Service, you will be
asked to provide us with certain personal information; such as your name, your date of
birth, address, email address, mobile number and other identifying information, which we may
combine with your personal information.
Additionally, in order for us to verify your
identity we may need to request from you a valid proof of identification (e.g. in the form
of a copy of your passport, certificate of registration, your resident's visa/permit, your
national ID card and/or your driver's license).
You should ensure that the email
address you have registered with us is always up-to-date so that we can always contact you
with important information regarding your Customer Account and the GemVoucher Service. We
may also need to collect selected financial information from you, such as your credit card
and/or bank account details.
Your Internet protocol (IP) address (which is a unique
number assigned to your computer, server or your Internet service provider (ISP)),
information about your computer (e.g. browser type) and navigation information (e.g. the
pages you visit on www.GemVoucher.com) along with the times you access
www.GemVoucher.com may also be tracked against your personal information for the purposes
of preventing fraud, to improve the GemVoucher service for you and, more generally,
better manage our users' use of www.GemVoucher.com.
In order to help protect you
from fraud and misuse of your personal information, we may collect information about you and
your interactions with GemVoucher Services. We may also evaluate your computer, mobile
phone or other access device to identify any malicious software or activity.
We may
offer you the ability to connect with GemVoucher Services using a mobile device, either
through a mobile application or via a mobile optimized website. The provisions of this
Privacy Policy apply to all such mobile access and use of mobile devices.
GemVoucher may monitor or record its telephone conversations with you or anyone acting on your
behalf. By communicating with GemVoucher, you acknowledge that your communication may be
overheard, monitored or recorded without further notice or warning.
Finally, we may
collect additional information from or about you in other ways not specifically described
here. For example, we may collect information related to your contact with our Customer
Support team or store the results when you respond to a survey.
We use your personal information to provide and improve the GemVoucher Service to you. We
may also use your personal information to prevent illegal activities and implement our User
Agreement with you.
For example, we may share some of the personal information you
give us with banks (e.g. to comply with our anti-money laundering obligations), to credit
card authorization, processing and verification services or for fraud screening purposes. We
may need, in such circumstances, to request proof of identification from you (e.g. in the
form of a copy of your passport or national ID).
These entities may not use your
personal information for any other secondary purposes beyond the purpose for which your
personal information was provided to them by us, unless they are required to do so by
law.
Though we make every effort to preserve your privacy, we may need to disclose
your personal information to law enforcement agencies or to third parties helping in
investigating fraud or to third parties investigating to safe guard user or GemVoucher
from any risk, or with government agencies or other third parties where we are compelled to
by court order or similar legal procedure; where we are required so to do to comply with
law; where we are cooperating with an ongoing law enforcement investigation; or where we
have a good faith belief that such action is necessary to prevent physical harm or financial
loss, to report suspected illegal activity or to investigate a possible violation of our
User Agreement.
In the event of a sale of GemVoucher, its subsidiaries or
affiliates or any assets of the GemVoucher business, your personal information may be
disclosed to a potential purchaser for the purposes of the continued provision to you of the
GemVoucher Service or otherwise in relation to the sale of GemVoucher, its
subsidiaries or affiliates or any assets of the GemVoucher business.
We may share
your personal information with other unaffiliated third parties, for the following
purposes:
• Fraud Prevention and Risk Management: to help prevent fraud or assess and
manage risk.
• Customer Service: for customer service purposes, including to help
service your accounts or resolve disputes (e.g. billing or transactional).
•
Shipping: in connection with shipping and related services for purchases made using GemVoucher.
• Legal Compliance: to help them comply with anti-money laundering and
counter-terrorist financing verification requirements.
• Service Providers: to enable
service providers under contract with us to support our business operations, such as fraud
prevention, bill collection, marketing, customer service and technology services. Our
contracts dictate that these service providers only use your information in connection with
the services they perform for us and not for their own benefit.
• Other third parties
with your consent or direction to do so.
Otherwise, we will only disclose your
personal information to a third party with your permission.
We do not sell or rent
any of your personal information to third parties in the normal course of doing business and
will only share your personal information with third parties in accordance with this privacy
policy.
You can access and review your information under "Profile" when you log into your Customer
Account on www.GemVoucher.com.
If your personal information changes in any way, if
it is incorrectly presented in your Customer Account or if you wish to amend it for any
other reason, you should promptly update, amend or correct your personal information (as
applicable) via www.GemVoucher.com.
Additionally, in order to deactivate your
Customer Account, you will need to contact our customer support team via
www.GemVoucher.com.
Following the deactivation of your Customer Account we may need
to retain your personal information to comply with law, for technical troubleshooting
requirements, to prevent fraud, assist in any legal investigations and take any other
actions otherwise permitted by law.
Upon registering your Customer Account, you will receive an email confirming your successful
registration. Once registered, you may occasionally receive information on products,
services and special deals from us.
We offer you the option of either receiving or
not receiving such information when you register. Should you wish to change the option you
chose on registration you can do so at any time in your Customer Account Profile.
www.GemVoucher.com may contain links to other websites. GemVoucher has no control over
the practices of these other websites and is not responsible for the privacy practices of
such other websites.
Please note that merchants, sellers, and users you buy from or
contract with have their own privacy policies, and although GemVoucher User Agreement
does not allow the other transacting party to use this information for anything other than
providing GemVoucher Services, GemVoucher is not responsible for their actions,
including their information protection practices. Please note that these third parties may
be in other countries where the laws on processing personal information may be less
stringent than in your country.
We encourage you, when you leave
www.GemVoucher.com, to read the privacy statements of each and every website you visit if
you intend to provide personal information to such website. GemVoucher is not responsible
for the content or information practices of such third parties.
We hold your personal information on servers located in the United States.
If you
choose to provide us with personal information, you consent to the transfer of your personal
information to, and the storage of that personal information on our servers. We take
reasonable measures to safeguard all your personal information from unauthorized access, use
or disclosure, including the use of Secure Socket Layer (SSL) technology with high security
128-bit encryption, certified by Thawte. However, the Internet is not a secure medium and we
cannot guarantee the privacy of your personal information. You must enter your username and
password each time you want to use the GemVoucher Service. Never share your username and
password or any details about your Customer Account with anyone.
If you are concerned
that your username, password or Customer Account has been compromised, please contact our
Customer Support team immediately.
In particular, if you are concerned that your
password has been compromised, please ensure you change your password immediately by logging
onto www.GemVoucher.com.
All Transactions are processed by automated methods, and
anyone who obtains your access credentials and/or mobile phone could use it to transfer your
money without your permission.
If you furnish your mobile phone and/or email and/or
your GemVoucher Services access credentials to a third party, and the third party uses
your login credentials, or you negligently make your mobile phone or access credentials
available to a third party who then uses them, you will be liable for the Transactions
conducted and other use or misuse of your GemVoucher Account until and unless GemVoucher has been notified otherwise. You are responsible for any use or misuse with respect
to your login credentials. We may require you to close your GemVoucher Account and open a
new one, and/or change your GemVoucher Services access credentials.
If you have questions or concerns about our collection and use of your personal information,
you can contact us on our email address support@GemVoucher.com.
Working hours are
from 8:00 a.m. to 5:00 p.m. GMT 0, Monday to Friday.
GemVoucher uses cookies on the www.GemVoucher.com website. By using GemVoucher
Services, you consent to the use of cookies.
Our Cookies Policy explains what cookies
are, how we use cookies, how third-parties we may partner with may use cookies on the
Service, your choices regarding cookies and further information about cookies.
What
Are Cookies?
Cookies are small pieces of text sent to your web browser by a website
you visit. A cookie file is stored in your web browser and allows the Service or a
third-party to recognize you and make your next visit easier and the Service more useful to
you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on
your personal computer or mobile device when you go offline, while session cookies are
deleted as soon as you close your web browser.
How Does GemVoucher Use
Cookies?
When you use and access the Service, we may place a number of cookies files
in your web browser.
We use cookies for the following purposes:
- To enable
certain functions of the Service
- To provide analytics
We use both session and
persistent cookies on GemVoucher Services and we use different types of cookies to run
GemVoucher Services:
• Essential cookies. We may use cookies to remember
information that changes the way the Service behaves or looks, such as a user's language
preference on the Service.
• Analytics cookies. We may use analytics cookies to
track information how the Service is used so that we can make improvements. We may also use
analytics cookies to test new advertisements, pages, features or new functionality of the
Service to see how our users react to them.
Third-Party Cookies
In addition to
our own cookies, we may also use various third-parties’ cookies to report usage statistics
of the Service, deliver advertisements on and through the Service, and so on.
What
Are Your Choices Regarding Cookies?
If you'd like to delete cookies or instruct your
web browser to delete or refuse cookies, please visit the help pages of your web
browser.
Please note, however, that if you delete cookies or refuse to accept them,
you might not be able to use all of the features we offer, you may not be able to store your
preferences, and some of our pages might not display properly.
For the Chrome web
browser, please visit this page from
Google:
https://support.google.com/accounts/answer/32050
For the Internet
Explorer web browser, please visit this page from
Microsoft:
http://support.microsoft.com/kb/278835
For the Firefox web browser,
please visit this page from
Mozilla:
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from
Apple:
https://support.apple.com/en-us/HT201265
For any other web browser, please
visit your web browser's official web pages.
Where Can You Find More Information
about Cookies
You can learn more about cookies and the following third-party
websites:
AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising
Initiative: http://www.networkadvertising.org/
The information asset’s availability, integrity, confidentiality and accountability are
essential to maintain GemVoucher security compliance, and organization image. GemVoucher acknowledges the importance of ensuring information security and is committed towards
supporting the information security goals and principles.
Information security is the
protection of data resources against loss arising from breaches of confidentiality,
integrity, and availability. It should not be seen as preventative or restrictive of
business operations, but rather as an enabling mechanism for sharing information
safely.
Information security protects information from a wide range of threats in
order to ensure business continuity, minimize business damage, and maximize return of
investments and business opportunities.
Information security is achieved by
implementing a suitable set of controls, which could be policies, practices, procedures,
organization structure, and software functions. These controls need to be established to
ensure the specific security objectives of GemVoucher are met.
The objective of
the ISMS program is to protect information assets and services provided by GemVoucher
users internally and externally, in addition to:
- Protect GemVouchers' business
information and any client or customer information within its custody or safekeeping by
safeguarding its confidentiality, integrity and availability.
- To establish
safeguards to protect GemVouchers' information resources from theft, abuse, misuse and any
form of damage.
- To establish responsibility and accountability for information
security in GemVoucher.
- To encourage management and staff to maintain an
appropriate level of awareness, knowledge and skill to allow them to minimize the occurrence
and severity of information security incidents.
- To ensure that GemVoucher is
able to continue its commercial activities in the event of significant information security
incidents.
- To continually strengthen and improve the overall capabilities of the
information security management system.
- To increase professional skills in terms of
information security management and technology.
- To ensure that information-related
business operations continue to be carried out in line with the ISO 27001:2013 standard and
to establish suitable operation plan for business that is cost effective.
- To
establish quantified information security goals annually through management review meetings.