Terms & Conditions
Payments for any business
Payments for any business
The following Terms & Conditions apply between:
- "GemVouchers Limited”: meaning company GemVouchers Limited, which provides the service of GemVouchers Prepaid vouchers. And “USER”: meaning You or the person who owns e-money stored on a GemVouchers Prepaid or a GemVoucher account.
Warning
If you do not agree with the following Terms & Conditions please disconnect from our website and refrain from buying a GemVoucher. In the case you already purchased a GemVoucher you may ask for a refund according to Article 9 hereafter.
The contract aims to define the conditions for using GemVoucher (the "GemVoucher"). GemVoucher store electronic money units representing a claim you hold on GemVoucher.
GemVoucher are sold by GemVoucher Technologies Limited or by a network of retail outlets authorized by GemVoucher Technologies Limited. GemVoucher are sold for face value which must appear on the voucher. They allow you to make payments on the websites partners of GemVoucher, using a 16-digit voucher code and 6-digit PIN, through the online GemVoucher payment form. GemVoucher also allow to credit certain e-money accounts such as GemVoucher accounts.
Each GemVoucher has a 16-digit numeric code printed on it. It is by entering this 16-digit numeric code on a GemVoucher dedicated online form that the User places an order for payment or transfer of funds with its GemVoucher.
You acknowledge that all payment orders passed through entering your GemVoucher code will be made by You.
Once a service is subscribed on a website partner of GemVoucher, you choose to pay by GemVoucher and click on the GemVoucher logo among the means of payment. A new window will appear under the colors of GemVoucher that summarizes:
- The Website you want to pay,
- The service or product type you want to buy (according to the Website)
- The amount you agree to pay
You are invited to enter the GemVoucher code. It is by entering your GemVoucher code on this page that the User pays the contracted service to the website or transfers funds using its GemVoucher
.The GemVoucher is immediately debited by the amount paid or transferred. You can repeat as many times as you want until exhaustion of the balance of the voucher. GemVoucher may refuse to execute a payment order given by you, for various reasons including the lack of provision or any other cause.
GemVouchers are sold in various currencies according to the country where they are distributed. In case you make payments in a different currency, your GemVoucher will be debited according to the current exchange rate plus an exchange fee. The exchange fee is 3%. Fees: In principle GemVoucher are provided to customers free of charge, however one year after purchase or 6 months after last use, an inactivity fee of 2 € or equivalent will be deducted from the voucher balance every month.
GemVoucher implements all the necessary technical resources to ensure you may use the service for its intended purpose, and to ensure the best access possible to that service. The service can in principle be used 24 hours /24 and 7 days /7. However, the service is available via the Internet and via mobile phone networks, and GemVoucher does not guarantee continuous availability of service. The service may particularly be interrupted temporarily in case of force majeure, technical difficulties, or other computer-related disruptions and, in particular, in the event of a disruption in the communication network used.In addition, you agree that access to or use of the service may temporarily be interrupted because of repair services, maintenance, updating of data or changes implemented by GemVoucher. In this case the responsibility of GemVoucher may not be engaged.
The responsibility of GemVoucher towards You may only apply for proven facts affecting you directly. It will cover only direct and proven damages such as defined by law and jurisprudence. Thus GemVoucher will not be liable because of third parties, strikes, fraud, disruption of supply sources, computer viruses, machine incidents, hacker attacks, explosions or any other event beyond its control. These events will have the same effect as the force majeure (suspension of contract and possible termination by the parties in the terms and conditions set out below).In case of appeal against GemVoucher by a third party because of you, you will indemnify GemVoucher against any demands, claims or convictions.Force Majeure The responsibility of GemVoucher will not apply in case of force majeure as defined by law and the Court of Singapore.
It is expressly agreed that any payment order or remittance which is subject to validation by entering the code on the GemVoucher is deemed to emanate from you. You acknowledge that validation of such operations by secret code is a proof of your acceptance without reservation unless proven otherwise. You are advised that all transactions you initiate can be recorded in electronic, magnetic or optical support. You expressly agree that the evidence of transactions initiated and / or ordered by you pursuant to this contract is the result of recordings made by GemVoucher unless proved otherwise.
You may ask for assistance about the use of GemVoucher by sending an e-mail to the address: support@GemVoucher.com.
In case of complaint or claim you may go to « CONTACT » page of www.GemVoucher.com website
In order to request the reimbursement of GemVoucher you must open a GemVoucher account at www.GemVoucher.com and credit it with your GemVoucher. Once the account credited, you can request the refund of the balance by clicking on the link "Refund" and entering your bank details in the form IBAN + BIC. If the cumulative amount of claims exceeds 1000 € over one year you will have to validate your GemVoucher account by sending a copy of your identity card and proof of residence.
In case of refund, a management fee of 8% will be applied.
Disputed payment made by your GemVoucher
For any claim related to a payment made to a merchant with your GemVoucher, you are invited to retrieve your payment details in the tab "Payments History" on www.GemVoucher.com and communicate them to the merchant credited. In cases where difficulties would persist you can contact the GemVoucher customer relations department by mail (support@GemVoucher.com). All claims related to goods or services purchased or all order cancellation or reimbursement cannot be addressed to GemVoucher and must be submitted to the corresponding merchant.Only those that relate to a lack or an error in executing the payment transaction by GemVoucher are covered by this article. If the payment transaction is executed by GemVoucher with errors due to a lack of GemVoucher and is not attributable to a third party, force majeure or fault of your own, the operation is cancelled.Any dispute request must be sent by registered letter with acknowledgment of receipt to GemVoucher within 7 days of receipt of order. You agree to provide all the necessary elements to determine the circumstances of the transaction.
Pursuant to the provisions of Articles and following of the Monetary and Financial Code, relating to the participation of financial undertakings in the fight against money laundering and terrorist financing, GemVoucher may be required to implement surveillance systems whose purpose is the fight against money laundering and terrorist financing. You acknowledge that it may terminate at any time or postpone the execution of an operation. The operation may not be performed in case of refusal by you to transmit the information required by GemVoucher, without this may lead to the questioning of GemVoucher responsibility.
You hereby certify that all payments you will make will be for the purchase of a good or service through the site of a merchant, customer of GemVoucher.
This contract is governed by Singapore law. In the absence of agreement the only relevant courts are the jurisdiction of Singapore.
GemVoucher may appoint a mediator to recommend solutions to disputes when you are not acting for business purposes, for services provided and implementation of the General Conditions.The mediator is required to decide within two months of referral. The findings and declarations that the mediator collects cannot be produced or cited in subsequent proceedings without the agreement of the parties. This mediation process is free. Except in case of application of a mandatory law - which would apply only to the extent strictly to its subject, it is expressly provided that (i) these Terms are subject to Singapore law and (ii) any dispute between you and GemVoucher under use of the payment page will be submitted to the jurisdiction of courts of Singapore.